Privacy Policy

Passed in 2016, the General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR, which came into force on May 25, 2018, seeks to strengthen the security and protection of personal data in the EU and serve as a single piece of legislation for all of the EU. It will replace the EU Data Protection Directive and all the local laws relating to it.

We support the GDPR and will seek to ensure all Caribbean Love services comply with its provisions. We may amend this privacy policy without notification, and if so, any revisions will be available through this website.

Who We Are

This website is owned and operated by Stichting Caribbean Love. Our full web address is https://caribbeanlove.nl/. Caribbean Love and its affiliates (collectively ‘we’ and ‘us’) respect your privacy.

We are a carnival band in Rotterdam. We offer costumes, food & drink, music, and security for customers who join us at the Rotterdam Summer Carnival.

What We Collect and Store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Lean more about how we use cookies.

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including complaints
  • Process payments and prevent fraud
  • Set up your client account
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

Contact Form

If you choose to contact us through a contact form on our site, contact form data is stored in the database of this website. Moreover, form data is emailed directly to us. This email will include your IP address, timestamp, name, email address, website, and message. We use this data in order to respond to your queries. We may store your name and email address as a contact in our email account.

Site Protection

In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user. Our site collects failed login attempts data such as IP address and user agent. We also set a cookie (jpp_math_pass) for 1 day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

How We Use Cookies

Cookies are small text files that can be used by websites to make a user’s experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission. This site uses different types of cookies: necessary, preferences, and statistics.

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preferences

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

When You Leave a Comment

If you leave a comment or review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

For Accounts and Logins

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information such as what was purchased and when it was purchased
  • Customer information such as your name, email address, and billing information

Our team members have access to this information to help fulfill orders, process costumer service requests and support you.

What We Share With Others

We share information with third parties who help us provide our services to you. Third parties include payment processors and email services.

Payments

We offer a number of payment options using the Mollie payment service. This includes payment via:

  • Credit card
  • Direct debit
  • iDEAL
  • PayPal

Credit Card and Direct Debit

Credit card and direct debit payments are passed to Mollie for processing.

Please see the Mollie Privacy Policy for more details.

iDEAL

We also accept payments through iDEAL. When processing payments, some of your data will be passed to iDEAL, including information required to process or support the payment, such as the purchase total and billing information.

Please see the iDEAL Privacy Statement for more details.

PayPal

Finally, we take payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Contact Forms

If you send us a message via a contact form, your personal data will be shared with our email client. This includes:

  • Name
  • Email
  • Your message

We use Gmail as part of Google Cloud for our email client. You can read about Google Cloud and GDPR compliance here.

Moreover, in order to send messages from our contact form, our site uses the Mailgun Plugin for WordPress. Mailgun receives SMTP requests from our site and processes / sends the message to our email address. Mailgun collects your name, email, subject line and message body. Mailgun is fully GPDR compliant; all our site’s Mailgun data is stored in the EU.

Third Party Links

Our site may contain external links. When you click an external link, the third-party companies may receive your IP address when serving such content to you and may also utilise other technologies such as cookies or web beacons. While we don’t provide any personally identifiable information to these third-party companies, we cannot and do not guarantee their privacy policies and practices.

Where We Send Your Data

This site is hosted with Sproutee Inc. The managed WordPress hosting services provided by Sproutee Inc utilise servers both inside and outside of the EU. CaribbeanLove.nl is hosted on a server based in Amsterdam. Learn more about Sproutee’s hosting privacy policy here.

In order to send messages from our contact form, our site uses the Mailgun Plugin for WordPress. Mailgun receives SMTP requests from our site and processes / sends the message to our email address. Mailgun collects your name, email, subject line and message body. Mailgun is fully GPDR compliant; all our site’s Mailgun data is stored in the EU.

How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This may include:

  • Name
  • Email
  • Billing and shipping addresses

What Rights You Have Over Your Data

If you have an account on this site or have used a contact form to email us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please send Right of Access or Right of Erasure Requests to info@caribbeanlove.nl

Contact Us About Your Privacy

Have questions or concerns about your privacy? Please contact us:

Stichting Caribbean Love
Registered number 73558486

Henriettestraat 24
5616 PG Eindhoven
The Netherlands

info@caribbeanlove.nl

How We Protect Your Data

We seek to protect your data in a number of ways, such as:

  • we enforce a ‘strong’ password policy for Administrators
  • our site uses an SSL connection

What Data Breach Procedures We Have in Place

If data breaches are detected, we contact anyone affected via email as soon as the breach is discovered.